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Sony predicts increased losses

Written By Unknown on Kamis, 18 September 2014 | 23.34

17 September 2014 Last updated at 15:21

Japanese consumer electronics giant Sony has unexpectedly said its annual loss may be more than four times bigger than initially forecast.

The firm now expects a full-year loss of 230bn yen ($2.15bn; £1.3bn) compared with a previous estimate of 50bn yen.

This was attributed to its struggling mobile business, which has been losing money due to competition from global rivals such as Apple and Samsung.

Sony also said it would not pay a year-end dividend for the first time.

In a statement, Sony said its latest plan had been "modified to address the significant change in the market and competitive environment of the mobile business."

This is the sixth profit warning from the company, which made the announcement after Japanese stock markets had closed.

Analysts say that while the company faces a hard time returning its smartphone division to profit, it is not impossible.

"They are not the only smartphone vendors to be under a lot pressure," Rachel Lashford from consultancy Canalys said.

"With the right restructuring and focus on products, at the right prices, it is absolutely possible for vendors to move forward."

Ms Lashford said both South Korea's LG and Taiwan's HTC have seen their smartphone divisions return to profit after several straight quarterly losses.

Analysis: Andrew Walker, Economics correspondent

Sony has been struggling for several years, and now it has decided for the first time since it was listed on the Tokyo stock exchange not to pay a dividend to shareholders.

The company blames the latest deterioration on its mobile phone business. It has struggled to compete with the dominant players in the smartphone market, Apple and Samsung as well newer Chinese suppliers.

Sony plans to cut staff in the mobile phone unit by 15% to reduce costs. Sony's television business is also struggling, though other operations, notably the PlayStation games console, are more successful.

Major restructuring

Sony has been losing money for the past few years and has undertaken a major restructuring to try and stem the losses.

Once an investor darling, Sony has also seen its credit rating reduced to junk due to its poor financial performance.

Under chief executive Kazuo Hirai - who took charge in 2012 - Sony sold off parts of the business deemed not central to the company's operations, including its personal computer business.

It also sold its US office building in New York for more than $1bn, and the "Sony City Osaki" premises in Tokyo, which had been its headquarters for six decades.

In addition, Sony culled 5,000 jobs from its computer and hard-hit television unit, which Mr Hirai has so far refused to sell because it is considered a core business.

Sony's high-end Xperia smartphones have seen poor sales in China and the US because of local competition and limited distribution.

In its search for new revenues, the company recently unveiled a new range of smartwatches and launched a smartphone that will allow gamers to integrate the device with its PS4 PlayStation console.


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Skin printer and bee probe win award

17 September 2014 Last updated at 23:10 By Leo Kelion Technology desk editor

A sun-powered cooker, a printer that 3D prints "skin", a wheelchair that lets disabled people stand upright and a bee prober are among the latest winners of the James Dyson Awards.

The inventions are among those picked to represent various nations in the engineering prize.

Their makers were challenged to "design something that solves a problem".

More than 600 entries from 18 countries were entered into this year's competition.

It was open to university level students and recent graduates.

The contest is run by the James Dyson Foundation, a charity created by the vacuum cleaner creator to help young people develop engineering skills.

In an age when crowdfunding sites, such as Kickstarter and Indiegogo, exist to champion inventions that have yet to go on the market, such competitions still serve a valuable purpose, said one expert.

"The James Dyson Award provides a platform to showcase some of the very best new innovations in science, engineering and technology," Dr William Webb, deputy president of the Institution of Engineering and Technology, told the BBC.

"Whilst some of the entries might not make it beyond the prototype stage, the award provides a crucial role in encouraging new engineering talent, which the UK and other countries around the world so desperately need."

Below are a selection of the winners, which along with some of the runners-up will compete for a cash prize to be announced on 6 November.

Bump Mark (UK):
Bumpy labels

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WATCH: Solveiga Pakstaite shows off Bump Mark to BBC's Spencer Kelly

Food labels filled with gelatine become bumpy to signal if the food inside has spoiled.

Current expiration dates are not always accurate - for example they do not take account of the fact that the meat, juice or vegetables inside might not have been refrigerated properly.

Bump Mark tackles the problem by allowing the producer to set the gelatine to decay at the same rate as the package's contents - the higher the concentration, the longer it takes to turn from a solid into a liquid.

Once the gelatine has changed state, bumps built into the plastic underneath can be felt, providing a tactile safety check.

Mima (Germany):

Kit to inspect a beehive without having to open it up.

The measuring instrument is inserted into the hive, and then a pneumatic system allows the apiarist to select a single bee, which can be examined in isolation at length.

The idea is that this minimises disruption to the hive's climate, reducing the risk that the other insects will stop work.

The creators suggest Mima could be used to understand the increase in bee colony collapses.

PrintAlive BioPrinter (Canada):

A device to 3D print complex structures that mimic the epidermal and dermal layers of human skin.

These can be used to close the wounds of severe burn victims in order to help them recover.

The machine works by placing two types of human cell - keratinocytes and fibroblasts - layer-by-layer into a hydrogel to create the desired patterns.

The designers say early tests suggest that the resulting 3D-printed "skin" can be used to reduce the amount of time doctors need to wait before attempting to graft on real skin taken from a different part of the victim's body.

Miito (Netherlands):

A device that heats liquid in a glass or other container, helping reduce wastage and cleaning.

The product consists of an induction base that plugs into the mains, which heats a rod placed inside the vessel.

Miito does not have an on/off button - instead it powers down when the base detects that the rod is not present or that the liquid has boiled.

Caturix (Switzerland):

A new fastening mechanism for backpacks that is designed to be safer than existing alternatives for mountaineers.

The system places the straps of the bag into a cross, with a buckle at the centre that can be split to allow the bag to be taken off with just one hand.

The idea is to minimise the risk involved in unpacking food, drink and emergency equipment when the climber is at a precarious spot.

Solari (Italy):

Offering an alternative to barbeque and camping stoves, Solari promises to be an eco-friendly way to cook food outdoors.

The portable device is designed to use solar power to heat meals for between four to six people within a few hours.

It works by letting in light through its transparent lid, which then passes through a lens that directs it around an aluminium shell.

The design also incorporates a temperature gauge that transmits information about the food's progress to a smartphone app.

Qolo (Japan):

A vehicle for people with disabled lower limbs that allows them to move while both sitting down and standing up, and to move between the two positions.

Rather than rely on expensive and heavy motors, the machine uses the person's upper body motion to transfer them from one position to the other.

Qolo also uses a similar mechanism to help them move location: by tilting their upper-body forward they start travelling forward, and if they twist to one side the chair turns that way.

TipTapTop (France):

A tap gadget designed to encourage children to wash their hands, which also saves water in the process.

TipTapTop contains an infrared sensor that starts the water flow when it detects a hand underneath and also triggers a "jolly" music jingle.

When the child removes their hands to add soap, the water stops but the music continues playing to remind them they need to follow up the initial rinse.

Only after they have returned their hands, wiped off the soap and removed them again to dry their skin will the music and water switch off, ending the cycle.

Oralux (Austria):

A device that combines a doctor's tongue stick with a light source.

The light is automatically switched on by attaching a disposable, sterile stick to the handle, and is deactivated when the stick is subsequently discarded.

The idea is that Oralux frees up one of the doctor's hands and allows them to avoid touching the stick while it is in use.

Uplift (US):

A personal shopping trolley that can be collapsed and loaded into a car's boot without having to remove the goods carried inside.

Uplift's aluminium frame helps it remain lightweight, while its bright silicone handles both protect the kit and make the owner more visible.

The designer says it would be targeted at aging adults.

Vax ID (Belgium):

A device intended to make it easier to administer vaccinations to a specific layer of skin.

The designers say medical staff often struggle to find the right depth and angle when using existing syringes to carry out intradermal vaccinations, which are less painful and can obtain an improved immune response when compared to intramuscular or subcutaneous injections.

After Vax ID's plunger is used to deliver a dose of antigens, the needle returns to the body of the device and cannot be reused.

This reduces the risk of needlestick injuries to staff, and prevents medics transmitting diseases from one patient to another.

Remora (Spain):

A biodegradable fishing net system.

An additive added to the net causes it to start breaking apart after four years, to address the problem of abandoned "ghost nets" that pose a threat to the marine environment.

Remora also incorporates RFID (radio-frequency identification) tags. These are scanned when the net is retrieved so that the fishermen can get an instant report from an associated app about whether parts have ripped off.

This tells them if they need to search the surrounding sea to find the lost parts.

Home Hydroponic System (Russia):

Five levels of LED-lit, water-and-nutrient-fed containers that provide a way to grow vegetables and fruits in the home or at schools.

The wires and hoses are hidden inside the apparatus, which is intended to be visually pleasing so that it can be left out in view.

The owner can opt to combine different parts of the Home Hydroponic System to suit how much space they have and the amount of produce they want to grow.

The designers suggest that tomatoes, peppers, strawberries and herbs are some of the fresh produce that could be grown up to three times faster than in soil outdoors.

Nutria (Ireland):

A system to connect a feeding tube to a patient's face without using tape, which can become an irritant.

Nutria also makes use of a terahertz radiation microchip to display the exact position of the tube inside the person's body on a smartphone app.

If the nurse or doctor who fits the patient with the apparatus takes a scan each time, software can then be used to highlight if any of the medics commonly fit the tube incorrectly.


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NewsCorp: Google platform for piracy

18 September 2014 Last updated at 11:21

The chief executive of NewsCorp has written to the European Commission calling for a tougher approach to search giant Google.

In the strongly worded letter, Robert Thomson says "the shining vision of Google's founders has been replaced by a cynical management".

It calls Google a "platform for piracy" whose power "increases with each passing day".

Google says it tackles piracy rigorously.

Google is in a long-running dispute with the Commission over competition issues. The EU recently said it was not yet ready to settle the matter.

A spokesperson for the search giant initially gave a light-hearted response to Mr Thomson's letter, saying: "Phew! What a scorcher! Murdoch accuses Google of eating his hamster!"

The response refers to NewsCorp executive chairman Rupert Murdoch. It is an echo of famous headlines from the Sun newspaper, which is owned by NewsCorp.

No resolution

Mr Thomson's letter, addressed to Competition Commissioner Joaquin Almunia, includes a warning that a failure to challenge Google's dominance "will lead to a less informed, more vexatious level of dialogue in our society.

"The intemperate trends we are already seeing in much of Europe will proliferate," it states.

Google has offered concessions over the way it does business, following complaints that it is stifling competition in Europe, where it commands 90% of search business.

But competitors, including Microsoft, German publisher, Axel Springer, and British price-comparison site Foundem, argue that what has been offered is insufficient.

Last week Mr Almunia, indicated he did not believe the dispute with Google would be resolved before he left office at the end of October.

'News sites undermined'

"We thought it was a crucial moment to weigh in," a NewsCorp source told the BBC.

"We are pleased with the new direction that the Commission will be taking, that there is a more thoughtful approach to Google's practices."

NewsCorp's letter says its newspapers, The Times, the Sun and the Wall Street Journal Europe and the book publisher, HarperCollins are unfairly disadvantaged by Google's scale.

"The uniqueness of news sites has been undermined by aggregation of content which transfers the front page to the Google home page.

"Readers have been socialised into accepting this egregious aggregation as the norm."

He also suggests Google is taking unfair advantage of its ability to sell advertising targeting specific audiences at discounted rates, undermining specialist publishers' ability to generate advertising revenue.

"For example access to 75% of the Wall Street Journal demographic at 25% of the price, thus undermining the business model of the content creator," the letter says.

'Better for users'

Google points to counter-arguments made by its chief executive, Eric Schmidt.

Mr Schmidt has argued that newspapers get most of their online traffic directly and that Google is not "the gateway to the internet".

He laid out his arguments in a recent letter to the Financial Times newspaper, saying it was not true that Google promoted its own products at the expense of competitors but aimed to provide users with the answers to their queries.

Mr Schmidt added: "The allegations made by publishers have been extensively investigated by regulators in Europe and the US over more than seven years.

"To date no regulator has objected to Google giving people direct answers to their questions for the simple reason that it is better for users."


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eBay attack puts its buyers at risk

17 September 2014 Last updated at 15:32 By Leo Kelion Technology desk editor

EBay has been compromised so that people who clicked on some of its links were automatically diverted to a site designed to steal their credentials.

The spoof site had been set up to look like the online marketplace's welcome page.

The US firm was alerted to the hack on Wednesday night but removed the listings only after a follow-up call from the BBC more than 12 hours later.

One security expert said he was surprised by the length of time taken.

"EBay is a large company and it should have a 24/7 response team to deal with this - and this case is unambiguously bad," said Dr Steven Murdoch from University College London's Information Security Research Group.

The security researcher was able to analyse the listing involved before eBay removed it.

He said that the technique used was known as a cross-site scripting (XSS) attack.

It involved the attackers placing malicious Javascript code within product listing pages. This code in turn automatically redirected affected users through a series of other websites, so that they ended up at the page asking for their eBay log-in and password.

Users only had to click the original listing to have their browser hijacked.

"The websites the user is being redirected to are almost certainly compromised by the attacker to hide his or her traces," Dr Murdoch explained.

He added that the fake page the users were ultimately delivered to contained code that had the potential to carry out further malicious actions.

"EBay is pretty competent, but obviously it has been caught out here," he said.

"Cross-site scripting is well within the top 10 vulnerabilities that website owners should be concerned about."

A spokesman for eBay played down the scope of the attack.

"This report relates only to a 'single item listing' on eBay.co.uk whereby the user has included a link which redirects users away from the listing page," he said.

"We take the safety of our marketplace very seriously and are removing the listing as it is in violation of our policy on third-party links."

However, the BBC identified that a total of three listings had been posted by the same account involved.

At least two of them produced the same redirect behaviour. The third was removed by eBay, along with the other two, before it could be checked.

Delayed reaction

The issue was originally identified by Paul Kerr, an IT worker from Alloa in Clackmannanshire who is also an "eBay PowerSeller".

He called the firm shortly after he had clicked on a listing for an iPhone and been redirected.

"The advert had been up for 35 minutes," he told the BBC.

"When I spoke to the lassie on the phone, she said: 'I'm going to report that to the highest level of security to get it looked into.' And she did emphasise that.

"They should have nailed that straight away, and they didn't."

Mr Kerr identified the problem because the web address of the page he was sent to was unusual. He screen-grabbed a video of the attack, which he uploaded to YouTube as evidence.

He added that other less tech-aware users might not have realised the danger they were in.

"It's guaranteed - you can bet your bottom dollar that somebody's going to click on that and be redirected to a third-party site and they're going to enter their details and be compromised," he said.

"You don't know how many of the hundreds of thousands of people who use eBay will have done that."

This is not the first technical setback eBay has suffered in recent months.

The site has experienced several periods when members have been unable to sign into their accounts and have received incorrect password alerts.

In May, the firm made users change their passwords after revealing that a database containing encrypted passwords and other non-financial data had been compromised.

In addition, it announced in July that 1,600 accounts on its StubHub ticket resale site had been broken into resulting in a scam that defrauded the service of about $1m (£600,000).


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US military contractors hit by hacks

18 September 2014 Last updated at 13:54

Hackers associated with the Chinese government broke into the computers of airlines and military contractors over 20 times in a single year, according to the US Senate.

The attacks were allegedly targeted at systems that move troops and equipment.

They included breaking in to computers on a commercial ship and uploading malicious software on to an airline's computers, the Senate report alleged.

Chinese officials denied the allegations.

A year-long investigation was concluded in March, but the findings have only just been made public.

In a 12-month period from June 2012, it found evidence of about 50 cyber-attacks on military contractors.

Of those, 20 were attributed to "an advanced persistent threat", a term associated with attacks on governments. All were attributed to China.

The report did not disclose the names of the affected contractors.

"These peacetime intrusions into the networks of key defence contractors are more evidence of China's aggressive actions in cyberspace," senator Carl Levin, chairman of the committee, said.

Chinese embassy officials in Washington questioned the report, calling the accusations "groundless".

The row between China and the US over cyber-attacks has been a long-running one.

The Chinese government has previously accused US spies of infiltrating its computer networks.

In May the US government accused five Chinese military members of hacking into and stealing trade secrets from the computers of several large US companies.

Clearinghouse

The latest report revealed that officials had only been told about two of these incidents. It also found that US government agencies had failed to share the information about the attacks among themselves.

This lack of transparency from contractors has raised questions and prompted calls for new procedures about how such hacks are reported.

Senator Jim Inhofe, who sits on the committee, called for a central clearinghouse to make it easier for contractors to report suspicious cyber-activity.

According to the report, contractors are only required to report network-level cyber-intrusions.

Paul Dignan, from security firm F5 Networks, said: "A lot of attacks target end-users with malware so that they can piggyback on legitimate access to the network.

"Firms use lots of security vendors but there are also lots of gaps and, without adequate integration, it is these gaps that will be exploited."


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Giant sensor for Panasonic phone

16 September 2014 Last updated at 16:02

Panasonic has unveiled a hybrid smartphone-camera, at the Photokina trade show in Cologne.

More camera than phone, the Android device has a Leica lens and a 1in, 20-megapixel sensor more often found in Panasonic's dedicated cameras.

The 2.5cm sensor will help the camera take snaps in low light conditions and shoot ultra-high definition video.

Panasonic said the Lumix DMC - CM1 would go on sale towards the end of 2014 in Germany and France.

The phone is expected to cost about 900 euros (£720) when it goes on sale.

It is widely seen as a rival to Samsung's Galaxy K Zoom, which also has a built-in large lens.

The lens and its metal ring, to control aperture and shutter settings, make the CM1 21mm thick - considerably more than contemporary smartphones.

The CM1 also has 11.9cm touchscreen and a dedicated switch that instantly flips it into camera-mode.

Reviewing the gadget at tech news site Pocket-lint, Mike Lowe said it was an "interesting experiment" that "impressed" him more than he had expected.

However, Marc Flores, at Tech Radar, was more critical, saying hybrids satisfied no-one.

"We've tried this before, and it didn't work out so well," he wrote, adding that anyone looking for a good camera should buy a dedicated device.

Anyone keen to take better pictures with a smartphone, he added, should just learn how the professionals did it rather than buy a CM1 and hope that would make all the difference to their snaps.


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Drivers warned about smartwatch use

17 September 2014 Last updated at 13:04

Motorists are being warned about the dangers of using a smartwatch while driving.

Accidents caused by drivers distracted by the devices would result in severe penalties, a Department for Transport (DfT) spokesman said.

"If records show you were texting from said watch," the spokesman said, "you've given police enough material to be able to charge you."

He added: "We are considering a number of further options to deter drivers."

Smartwatches are covered by existing laws designed to stop people checking gadgets while on the move.

"Using a mobile phone or any device that distracts a driver whilst driving is extremely dangerous and is already illegal," the DfT said.

"We increased the fine to £100 last August for using a mobile phone whilst driving."

'Responsible message'

Handheld use of a mobile phone at all while driving, whether there's an accident or not, is punishable by an on-the-spot fine and three points added to a licence.

Use of a smartwatch while driving is not banned outright - but improper use could result in charges for

  • dangerous driving
  • careless and inconsiderate driving
  • failure to be in proper control of the vehicle
  • driving without due care and attention

Motoring groups have called for manufacturers to play a role in raising safety awareness.

Speaking to the Daily Telegraph, the Institute of Advanced Motorists said: "It's possible that manufacturers might think it's not their responsibility to warn drivers about the dangers, but they need to be pushing the responsible message too.

"Enjoy this equipment too, but use it in the right place at the right time."


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Apple toughens iCloud security

17 September 2014 Last updated at 14:04 By Leo Kelion Technology desk editor

Apple has expanded its use of "two-step verification" checks to protect data stored online by its customers.

It follows suggestions third-party software had been used to steal intimate photos of celebrities - posted online last month - from iCloud.

The action should stop the tool from being able to infiltrate Apple's internet storage service if the safety measure is implemented.

However, the security facility remains an opt-in choice.

One expert suggested that Apple should instead make it the default option.

The process works by introducing an extra step after an account holder has typed their username and password into a device they have not used before.

They are also required to enter a four-digit code that is either texted to a trusted mobile phone number or sent via Apple's Find My iPhone app.

If the person does not enter the code, they are refused access to iCloud and are blocked from making an iTunes, iBooks, or App Store purchase.

They can, however, use a 14-character recovery key to regain access to the account in the event their trusted device is lost or stolen. They are told to keep this in a safe place to avoid being locked out.

While Apple had offered the two-step verification system in the past, until now it had not come into play when device owners used the firm's back-up service.

That meant that even if people had switched on the two-step feature to prevent cyber-thieves logging into their accounts with a stolen or guessed password, the attackers could still download a complete back-up of their data by using Elcomsoft's Phone Password Breaker.

Several hackers' forums contain discussions about using of pirated copies of Elcomsoft's "forensic" software, which is marketed as a tool for law enforcement agencies to access iCloud content without needing to be in possession of a suspect's iPhone or iPad.

ElmcomSoft's Moscow-based owner told the BBC earlier this month that he believed his software had been used in the recent hacks, as it was "the only one able to do that".

He has now acknowledged that Apple's changes guard against the technique he had used.

"I think that implementation is secure, and so there is no workaround," Vladimir Katalov told the BBC, adding that his program could no longer even get a list of devices and back-ups linked to a user's account.

"The other security improvement, which I like, is that now the owner of the Apple account gets a notification by email immediately when a back-up starts downloading - whether or not two-factor authentication is enabled."

However, he added that he still had concerns about Apple's security system.

"The recovery key is hard to remember. And as far as you are not going to use it frequently - it is not needed at all while you have the trusted device handy - there is a good chance that you lose it," he said.

"And if you lose your device too, there will be no way to get your data back.

"Secondly, the recovery key might be stolen. And someone who managed to get your Apple ID password and your security key could make a lot of trouble for you, not just downloading your selfies."

But another security expert downplayed the risk of lost recovery keys, and said that Apple should do more than just recommend people switch on the two-factor test.

"We've seen so much in recent times that single-step verification - ie passwords - is vulnerable, we're at the stage that two-factor authentication should be the default," said Prof Alan Woodward, from the University of Surrey.

"It's a case of turn it on by default, and let people turn it off if they really don't want it.

"And that applies to not just Apple, but companies like Microsoft and Google too."

Apple has told the Wall Street Journal that it "plans to more aggressively encourage people" to turn two-factor authentication on and use stronger passwords.

"When I step back from this terrible scenario that happened and say what more could we have done, I think about the awareness piece," chief executive Tim Cook told the newspaper.

"I think we have a responsibility to ratchet that up. That's not really an engineering thing."


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IBM's Watson rolled out to business

17 September 2014 Last updated at 15:59

IBM's supercomputer Watson is being made available to businesses to answer tricky questions such as: "Which deals are most likely to close?"

The cognitive platform can understand questions posed in natural language and crunch vast amounts of data.

Watson Analytics is the latest step in IBM's $1bn (£610m) investment in the platform, which is already available for medical research.

But one expert questioned whether it could live up to past successes.

Watson is a computer system capable of artificial intelligence. In 2011 it was tailored to answer questions on the quiz show Jeopardy and won. It had access to 200 million pages of content but was not connected to the internet.

Since then IBM has worked to find more practical uses for the machine, such as helping to make decisions about cancer treatment at a US hospital.

This latest move is part of an attempt to commercialise the platform.

"Watson Analytics is designed to help all businesspeople - from sales reps on the road to company CEOs - see patterns, pursue ideas and improve all types of decisions," said IBM's senior vice-president Bob Picciano.

The first version of Watson Analytics, ready in test form in November, will be available as a cloud-based service, with both free and premium services, which can analyse more complex datasets from a wider array of sources.

Track record

Most existing business analysis tools assume users have data ready to look at, a clear idea of what they want to analyse and the skills and time to do it.

IBM hopes that a tool offering to do much of this work will prove a draw.

Watson does have a good track record, according to Gartner analyst Frank Buytendijk.

"IBM Watson has proven itself very capable to achieve astonishing results, way beyond traditional analytics," he said.

"But most of this work has been done in controlled environments and for very specific topics. There is not a lot of market feedback on Watson performing 'out there in the wild.'"

The decision to offer business analytics via the platform could open up an interesting dilemma for IBM.

"From what I understand of it so far, Watson Analytics is not really the big Watson Jeopardy Supercomputer Cognitive thing, but a next generation of IBM's business analytics software, now also labelled Watson," said Mr Buytendijk.

"Clearly Watson Analytics is a step forward compared to the traditional business analytics market, and it is clearly very innovative. At the same time, labelling it Watson creates a very, very high level of expectations, which is hard to fulfil."


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Users frustrated by Apple iOS update

18 September 2014 Last updated at 16:27

Apple iPhone and iPad users have taken to social media to express their frustration over installing the company's latest software update.

Many have resorted to deleting photos, videos and other files in order to free up space for the new version of Apple's mobile operating system, iOS8, which requires up to 5.8GB of storage.

Apple has also removed apps for its new health software because of a bug.

One expert said Apple's updates were often prone to "teething problems".

Some vexed Apple users took to Twitter to express their annoyance, at one point causing the subject to be trending above the Scottish referendum.

David Roberts tweeted: "This update would be great... If you didn't have to delete half of the stuff on your phone just to install it."

Daniel Zennon took a more humorous approach, tweeting: "So Apple put the #U2 album on everybody's phone and then tell them they don't have enough space for the #iOS8 upgrade".

This is not the first time Apple users have had trouble with iOS updates.

In 2012, the iOS6 update caused some users to lose their apps, and others lost photos and messages when updating to iOS7 last year.

As well as requiring a lot of storage, the latest version, iOS8, does not include apps that run with Apple's new HealthKit service, which is designed to work with third-party wearable health devices.

The software was originally scheduled for release in iOS8, but has been pulled while Apple works on fixing a bug.

David Price, online editor at Macworld UK, told the BBC the issues were not "really a surprise".

"There's always a rush on the servers on launch day, some delays, and usually some teething problems," he said.

"That's why we always recommend that people wait a day or two before updating."

Apple users can avoid the need to free up storage space for the latest update by upgrading their software via iTunes on a Mac or PC, instead of through the phone or tablet itself.

Additionally, much of the free space required by the update is made available again once the installation process has completed.

Privacy pledge

In a separate development, Apple has taken steps to reassure users that it takes privacy seriously, by vowing that it would not hand over data to government authorities.

In an open letter, the firm's chief executive, Tim Cook, underlined that Apple's philosophy was "great customer experience shouldn't come at the expense of your privacy".

The message came as Apple's iCloud storage service continued to come under intense scrutiny following the leaks of private pictures belonging to celebrities such as Jennifer Lawrence.

"I want to be absolutely clear that we have never worked with any government agency from any country to create a backdoor in any of our products or services," said Tim Cook.

"We have also never allowed access to our servers. And we never will."

The firm also emphasised that protected data stored on devices running iOS8 cannot be handed over to law enforcement agencies, as Apple does not have the option of overriding a user's own passcode.


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